Towing & Roadside Answering Service. Every Driver Found. Every Call Dispatched.
Since 1962, towing companies have trusted A Message Center to dispatch calls when their drivers are on the road. We don't just take messages — we capture caller location, triage urgency, dispatch to your nearest available driver, and handle follow-ups. Every roadside emergency is answered by a real person who gets the job to the right rig in minutes.
Every emergency call dispatched before your competitor even knows it rang.
- Answering towing calls since 1962
- 100% US-based agents
- 24/7/365 emergency dispatch coverage
- Most accounts live and dispatching calls in 1–2 business days
- Real-time dispatch, location capture, and driver coordination — not just messages
Every unanswered call is a customer who calls your competitor instead.
A driver breaks down on the highway at 2 AM. An accident scene needs immediate assistance. A customer's car is locked with keys inside. They call your towing service — and if that call rings to voicemail or an automated menu, they hang up and call the competitor they find on Google. By the time you check your messages, the job is gone and so is the revenue.
Larger towing operations run a dispatch center in-house. Smaller and mid-sized towing companies usually can't staff 24/7 dispatch — so drivers don't know about incoming calls until they check their phone, customers wait on the side of the road frustrated, and the first company to answer gets the job. We fix that: we answer every roadside emergency, we dispatch to your closest available driver immediately, and we handle follow-ups so you never miss a revenue opportunity.
What every plan includes
A Message Center has been dispatching towing calls for over six decades — breakdown tows, accident scenes, lockouts, fuel delivery, roadside emergencies, and roadside assistance networks. We know the difference between 'car won't start' and 'car on fire on I-95.' Every agent sits in our Millville, NJ operations center, every call is handled by a human dispatcher, and every message is routed to your drivers and your office the way you need it — GPS dispatch, phone, SMS, or radio.
Real-time emergency dispatch
Call comes in, we immediately notify your on-call driver and your dispatch console with caller info, location, and job type. No voicemail, no delays. Your driver knows about the job before the customer hangs up.
Location and caller capture
We ask the right questions: 'Where are you?' 'What vehicle?' 'Is anyone injured?' 'Can you pull to shoulder safety?' We log GPS coordinates, vehicle details, and urgency so your driver rolls informed.
Learn more →Emergency triage and escalation
Accident with injuries? We note it urgent and make sure your driver knows before they roll out. Routine lockout? We triage it accordingly. You handle emergencies first.
Driver status and routing updates
We coordinate with your drivers and your customers: 'Driver 3 is 8 minutes away,' 'We're en route,' 'Driver arrived.' Customers stay calm, drivers stay focused, no second-guessing.
Multi-driver coordination
If your closest driver is busy, we immediately try the next nearest. If all drivers are occupied, we manage the queue and dispatch the next available. No calls lost to 'all busy' voicemail.
Learn more →Billing and service documentation
We log every call with time of day, service type, customer details, and driver assignment. You've got complete records for billing, insurance documentation, and service history.
Why companies choose A Message Center
Since 1962
We've been handling roadside emergencies for over six decades — breakdowns, accidents, lockouts, jumps, fuel runs. Towing companies that started with us 30 years ago still trust us to manage their 2 AM calls.
Real people, not bots or automated menus.
A customer in a broken-down car doesn't want to press 1 for English or navigate a phone tree. They want a human voice answering immediately. Every agent is trained in towing dispatch language and emergency triage.
Scales with your season and peak hours
Winter is your chaos season — ice, accidents, dead batteries. We add dispatchers in November and December so you're never backlogged. Summer road-trip season means more lockouts and fuel calls. We staff your surges, so you don't have to hire full-time and then cut people in the slow season.