Shaun Grubert

Shaun Grubert is the owner and operator of A Message Center, the family-run live answering service whose roots in Millville, New Jersey go back to 1962. He leads a team of US-based, HIPAA-trained agents who answer around the clock for medical practices, property managers, and home-service businesses — carrying forward the standard his family set more than six decades ago: every call answered by a real person who treats the caller like their own. He writes here about what it actually takes to run answering and dispatch well, from HIPAA and BAA compliance to after-hours emergency triage.