Shaun Grubert

President

  Meet Shaun, a dynamic professional whose journey began with the invaluable lessons of hard work and responsibility in his parents' business. Growing up, he spent untold hours working in the call center clean behind the switchboards and when older programing the phone system and pagers. He then went onto earn a biomedical engineering from Vanderbilt University, but Shaun's path took a transformative turn as he stepped into a commission as a Surface Warfare Officer in the United States Navy in 2003.

  During his naval tenure, Shaun's experience extended across two frigates and a destroyer. Immersed in the intricacies of each vessel's capabilities and systems, he honed the art of optimal utilization for maximum impact. Across global expeditions, Shaun collaborated closely with logistics teams from 13 nations, engaging in joint operations that demanded real-time problem-solving skills and adaptability in ever-evolving scenarios.

  Transitioning from the Navy, Shaun's pursuit of excellence led him to achieve an MBA from Vanderbilt University in 2009, specializing in operational enhancement and strategic development. His professional journey focused primarily on making healthcare work better and showcases a diverse range of engagement, from implementing lean methodologies and technological innovations in small enterprises to integrating cutting-edge machine learning (ML) and artificial intelligence (AI) solutions into clinical workflows.

  He has now focused his efforts on a new model of engagement through A Message Center, leveraging existing partnerships to reinforce each other so all can thrive. A Message Center is a whole suite of business development solutions, more than just a call center. Customer Service has been in the family since 1962 and as the third generation now leading the business, he still focuses on the basics, "People Answering People". The technology has changed, but the core concept has stayed the same.