Voicemail vs. Medical Answering Service: A Decision Framework
Key Takeaways- Voicemail works for medical practices in very limited circumstances: a solo provider...
Read MorePeople Answering People
Sign Up Today
Posts about
Leadership
HIPAA-Compliant Answering Services: What To Verify
TL;DR — Key takeaways- "HIPAA compliant" is a claim — your job as a practice is to verify it. The...
Read MoreThe Property Management Emergency Triage Playbook
TL;DR — Key takeaways- After-hours property management triage fails in two common ways:...
Read MoreLeadership Lessons: Avoiding a Collision at Sea
I was a Junior officer on Deck (JOOD) about a destroyer in the middle of the night. This position...
Read MoreTrust, Leadership, and Not Doing Stupid Stuff: Lessons from the High Seas
In my early twenties, I was given control of a massive warship. Let that sink in for a moment.
Read MoreHow to Actually Change Workplace Culture: Beyond Surveys to Real Change
There's a lot of talk about ideal workplaces and people leaving bad bosses. While spotting problems...
Read More