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Frequently

Asked

Questions

 

Some Of The Most
Common Questions Answered

Contact Us

We Make It Easy

A Message Center’s answering service solutions give you around the clock support for your business or medical practice. We offer customized message-taking as well as a full range of voice-mail services. You can receive your messages via your pager, text, cell phone, email or fax. You tell us how to handle your calls! We can even handle your appointment scheduling.

Take the quess work out of who might be answering your calls. We use professionally trained staff to meet all of your answering needs.

Close up of a man drinking his coffee and browsing his voicemails from A Message Center
How do I connect my business phone line to your service?

There are 2 ways for our telephone agents to receive your calls.

  1. Have your local phone company add call forwarding to your business line. Then simply call forward your phone line to a dedicated phone number that we provide for you.
  2. If you already have an answering system in place, we will provide a dedicated phone number that you may leave on your system for your clients to call us directly in case of emergency.
Are my calls answered live?

Yes.

How are my calls answered?

Our trained receptionists will answer your calls in a friendly and professional manner using your company’s customized answer phrase. We will work together as a team to design a call framework that’s best for you. We will use your instructions for handling your calls specific to your needs. This can be adjusted at any time.

Can I activate service at any time day or night?

Yes.

How do the billing cycles work?

A Message Center billing cycles run once a month on the 27th of every month. It’s important to know that most answering services billing cycles run every 28 days. That’s 13 times per year.

Is there a setup fee?

No.

Is there an annual contract?

No, but we do charge the 1st-month base amount fee up front.

More Questions?

We would love to hear from you and put your mind at ease by answering any of your concerns. Give us a call today!